After searching internet (http://www.idevelopsoftware.com/2011/12/comcast-support-problems-surfboard-sbg6580-intermittent-connection-loss/) and Comcast forum, I attempted to contact Comcast to update the system firmware of the cable modem (SBG6580-3.1.0.0-GA-07-180-NOSH) to a newer version.
To my surprise, the regular Comcast support staff had no clue about firmware, and they didn't know what the firmware is. They also suggested me that I should contact the cable model manufacturer.
Good news is that I had immediate response from that I reached out to their corporate office (Digital Media Outreach).
"We are currently working on a new firmware for the Motorola SGB6580. Once all the testing is completed, we will release the new firmware. Once the firmware is ready, it will be deployed and update the modem automatically. In some instances, you may need to reboot the modem in order to grab the new firmware."
Then on April 9th, my cable model firmware was updated automatically.
| Information | |
| Standard Specification Compliant | DOCSIS 3.0 |
| Hardware Version | 1 |
| Software Version | SBG6580-3.3.1.0-GA-11-070-NOSH |
Looks like everything is so for so good, and I haven't experienced any Internet connection drop for more than a week.
No comments:
Post a Comment